What to expect

Cancellation policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments.

How much notice do I need to give?

Due to the nature of mobile massage and rescheduling, If you need to cancel your appointment, we respectfully request at least 48 notice. Any cancellation or rescheduling made in less than 48 will result in a cancellation fee. The amount of fee will be $75. 

How do I cancel an appointment?

If you need to cancel your appointment, please call or text (253) 324-3616. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

What is your late policy?

If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the amount of fee will be the full cost of the service scheduled minus travel costs. We will do our very best to reschedule your service for another time that is convenient for you.

Why do I need to provide a credit card number?

We require a credit card on file to hold your appointment. Cancellation fees will be charged to your card on file.

What if I have a last minute emergency?

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

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